Terms and Conditions

Please read the terms and conditions carefully before placing order on any products from the online web store. You should read and understand that by ordering any of our products, you agree to be bound by these terms and conditions.

1. We will process and ship all orders quickly to ensure they reach you as soon as possible. Your satisfaction is our top priority, and we work hard to make shipping efficient and timely.

2. (Upon receiving the goods within 3 days) If you received damaged/defect goods, do give us a text or drop us a dm at instagram with a picture of the issue, and we can work things out for you. If you happen to receive any goods that are damaged or defective within 3 days of delivery, don’t worry – we’re here to help! Just send us a DM on Instagram with a photo of the issue. Our friendly team will work with you to make things right and ensure you're happy with your purchase. Your satisfaction means the world to us, and we truly appreciate your communication. Thanks for reaching out, and we look forward to solving this together!

3. Please note that the colors of the item may vary slightly from what you see in the images due to lighting conditions during photography. Variations in display settings on your device can also affect the appearance of the colors

4.The prints on the fabric are uniquely varied and can appear completely random based on how the fabric is cut. As a result, each piece may showcase a different arrangement of patterns and colors. Please note that the images displayed in media are intended solely for illustrative purposes and may not accurately represent the exact print or design you will receive.

5. Due to the nature of the crafting process, you can expect a discrepancy of approximately 0.5 to 1.5 inches. Please be aware that the measurements of this handmade item may vary. As such, we recommend taking this variation into account when making your purchase to ensure it meets your needs

6. Please be aware that, due to the handmade nature of our products, certain imperfections may occur. These may include inconsistencies in the fabric, minor sewing flaws, and visible white fabric edges along the seams of the pillow. Such characteristics are natural and are to be expected in handcrafted items, adding to their unique charm and individuality. If you appreciate the charm of handmade creations and are okay with these little details, we’d be so happy for you to bring one home. Thank you for your understanding and appreciation of the artistry involved in creating each piece.

7. All pillows are vacuum-packed to ensure they remain clean and compact during shipping. As a result, the cotton filling inside is compressed quite significantly. It is important to allow some time for the cotton to fully expand once you unpack the pillow. Depending on the specific pillow, this may take a few hours or even up to a few days. For optimal comfort, we recommend fluffing the pillow gently by hand to help accelerate the process and ensure it reaches its intended shape and softness.

8. Customers are entitled to receive one complimentary drawstring bag with a qualifying purchase. To be eligible for this offer, the net total of each receipt must be greater than $50. Please note that this total excludes any discounts applied and miscellaneous charges. Each customer can only receive one bag per transaction.*ENDED, OOS for drawstring bag*

9. Piling, fur balls, discolouration, lumpy fillings are all considered wear and tear. Wear and tear are based/depends on the frequency of use, way of use, way of washing, and so on. if you notice these things happening, do not worry; they are completely normal and happen to everyone! Just remember that these changes are a natural part of using and enjoying your favorite items.

10. All orders are strictly non-refundable once payment has been made.

11. We really appreciate your patience with us! Sometimes we might be a bit slow to reply on weekends or when we're caught up in urgent tasks. Thank you for your understanding—we're grateful for your support and will get back to you as soon as we can!

12. FOR Sales / Discounted items

Please note that we are unable to process exchanges, refunds, or cancellations.
We also kindly ask that you double-check your order, as we cannot make any changes once it's been placed. Thank you for your understanding!

Important Reminder: Please be aware that the terms and conditions are subject to change at any time without prior notification.